Explore end-to-end supply chain solutions: Our new website is now live
Primary Connect operates the largest retail supply chain network in Australia and New Zealand. While we underpin the Woolworths Group, our end-to-end logistics solutions via Primary Connect+ are available to any business looking to scale. From local farms and factories to international ports, we provide the infrastructure to get your goods to retail shelves and customers across the region efficiently.
With the launch of a new website, it’s now even easier to explore our end-to-end services. You can also hear from our satisfied customers and connect directly with our expert team members to find tailored solutions for your supply chain requirements.
Trade partners large and small can learn more at primaryconnect.com.au
Here’s how the team at Primary Connect+ can help.
Transport services that leverage our entire ecosystem
We find transport solutions that fit your needs and cost objectives. Thanks to our extensive network of road carrier partners, we consistently achieve an average transport DIFOT rate of over 98% across our 1,300+ customers. And by optimising your order profiles into our distribution centres, , you’ll simplify your processes and improve replenishment times.
To ensure your supply chain remains uninterrupted, we leverage a multi-modal network. Our rail solutions drive efficiency and sustainability by removing trucks from the road, while coastal shipping serves as a vital artery for resilience—seamlessly moving goods from Melbourne, Sydney, Brisbane, and Adelaide to Fremantle. Throughout the journey, we use specialised temperature-controlled assets to eliminate stock loss and maintain quality.
Leverage the expertise of The Fresh Food People
Our team has been delivering value to fruit and veg supplier partners since 2003. Quick handovers, optimum temperature controlled environments and minimal handling help deliver fresher food, faster. For those in the liquor industry, we also have transport hubs across major wine-growing regions and capital cities.
With cold chain management processes that exceed industry standards, we make sure that products are delivered fresh and food-safe. You’ll unlock premium market value by maintaining freshness, texture and taste. Our team also has unrivalled experience in general merchandise, groceries, packaging, raw and bulk materials.
State-of-the-art facilities that stay ahead of customer demand
We operate an extensive network of warehouses and consolidation hubs, as well as both short and long-term storage solutions. By leveraging our strategic network and competitive storage rates, you can reduce inventory holding costs and ensure your stock is staged closer to your end customers.
Our tailored storage solutions include co-location within Woolworths DCs. This means faster efficient replenishment and fulfilment at a reduced cost. To further accelerate your supply chain, our extensive cross-docking facilities seamlessly allow less-than- full-truckloads products to be moved cost effectively. You’ll distribute directly to customers with minimal handling and storage time.
International shipping that’s more efficient and transparent
Our International Supply Chain imports around 90,000 containers a year from major ports and inland hubs. We have strong relationships with major ocean carriers, providing multiple service and route options. From the port or origin location to your required destination, our team manages every step with precision and expertise.
We also simplify the complex world of wharf cartage and landside logistics. Licensed brokers make sure that your goods clear customs quickly and compliantly, while our trusted trader status ensures a seamless and efficient clearance process.
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